When you place an order with The C Stories Cakery, you agree to the terms outlined below to help us serve you better:
Minimum Order Requirements: We offer custom cakes weighing at least 2 kg, order in 1 kg increments as needed.
Custom Cake Pricing: Each cake is customized to your unique design, so prices vary based on complexity and ingredients. After we confirm your custom cake design, we’ll provide an exact price quote. Quality Ingredients: Our cakes are preservative-free, with no artificial essences or flavors. Just real ingredients, baked with care, for that homemade taste.
Booking: To secure your order, we require 100% of the payment to be made via online banking. Once your order is confirmed, the price is locked in—no changes will be made after that. If you need to make changes to the design or pickup time, please let us know at least one week in advance. We won’t be able to make any updates after this period.
Cancellation: We put a lot of time and care into preparing each order, especially during the design phase. Here’s our cancellation policy:
If you need to cancel your order, please notify us at least one week before the pickup date. We will refund your payment minus a $25 service fee.
Cancellations made within one week of your order will result in the loss of your payment.
If we need to cancel due to an emergency (medical or family-related), we will notify you right away, refund your full payment, and help connect you with other qualified cake designers in the area.
Delivery: We do not offer in-house or door delivery, so all orders will need to be picked up from a designated location. We’ll do our very best to ensure your cake is safe and ready for transport, but please keep in mind that once the product is handed over to you, we cannot be held responsible for any damage that may occur during your journey home.
Cake Toppers & Messages: Add a personalized acrylic topper or message for $3.
Refunds: Once a cake or baked good leaves our possession, refunds are not possible. After pickup, we can’t be responsible for any damage that may occur.
Cake Care: Cakes are delicate! Please follow the cake care instructions provided carefully to avoid any damage. If instructions aren’t followed, we cannot be held responsible for any issues.
Communication: To place an order, please use our inquiry form, and we’ll get back to you with our availability. Please note, this is a small business, and I handle everything myself—baking, decorating, and bookings—so I may take a little time to respond. You can expect a reply within 24 to 48 hours. Inquiries that come in on Saturday or Sunday will be answered on Monday, as I’m usually in the kitchen on the weekends.
Postponement: If your event needs to be postponed, please contact us as soon as possible. The new date will depend on availability.
Food Allergy Warning: Our baked goods are made in a kitchen that handles common allergens like nuts, dairy, soy, and gluten. Ingredients may also come from facilities that process allergens. It’s your responsibility to inform me about any allergies when placing your order. Please make sure to notify your guests of any allergy concerns, The C Stories Cakery can’t be held responsible for any allergic reactions.
Deep-colored Cakes: For whipped cream cakes, it’s tricky to achieve deep colors like red or green. However, we can create deeper colors using ganache or buttercream for certain designs. However, we keep these to a minimum to avoid using too much food coloring or edible glitter.
Replicating Designs: While we love the reference photos clients send us, we believe in creating unique designs for each event. We don’t replicate other bakers’ work exactly, but we’re happy to work with you to create a design that’s special for your occasion.
Eggless/Vegetarian Options: Most of our baked goods are eggless, but we also offer cakes with eggs. Please let us know if you need an eggless or vegetarian cake when placing your order.
Shelf Life: Cakes stay fresh for 3-4 days in the fridge. For the best taste, enjoy them fresh!
